Date of Last Revision: 25 May 2018
This policy describes what information we collect and how it is used and shared.
Regalcook.com truly respects the privacy of its users, and is fully committed to protect their personal information and use it properly. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information terms.
Capitalized terms which are not defined herein shall have the meaning ascribed to them in our Terms and Conditions of Use.
1. Your Consent (please read carefully!)
This policy describes our privacy practices – what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your information.
Please note: you are not obligated by law to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.
We collect such information regarding our users and visitors, our users’ users, job applicant and anyone else who may provide it to us.
2. What Information Do We Collect?
We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
2.1. Visitor and User Information
We collect two types of information regarding our Visitors and Users:
2.1.1 Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
2.2.2 Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third-party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
2.2. Users of Users Information
We may also collect similar information pertaining to visitors and users of our User’s Websites (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section 6 below).
2.3. Regalcook Jobs Applicant Information
We also collect information that is provided to us by Regalcook jobs candidates (“Applicants”), when they apply to any of the open positions published at https://www.regalcook.com/jobs/, by e-mail or otherwise (as further described in Section 7 below).
3. How Do We Collect Such Information?
There are two main methods we use:
3.1 We collect information through your use of the Services. In other words, when you are visiting or using our Services, including when you browse the Website or any User Website, register a User Account, edit your User Website and upload information and content, and/or download and use any Regalcook Apps and/or Mobile Apps, we are aware of it any may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 8 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 9 below.
3.2 We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign-in to our Services via third party services such as Facebook or Google; when you place purchases and/or register domain names; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly.
4. Why Do We Collect Such Information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (as further detailed in Section 10 below);
To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To enhance our data security and fraud prevention capabilities;
To consider Applicants’ candidacy for working at Regalcook (as further detailed in Section 7 below); and
To comply with any applicable laws and regulations.
5. Where Do We Store Your Information?
5.1 Regalcook Visitors’, Regalcook Users’ and Users-of-Users’ Personal Information may be maintained, processed and stored by Regalcook and our authorized affiliates and service providers in the United States of America, in Europe (including in Germany and the Netherlands), in Bulgaria, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
Regalcook Jobs Applicants Information will be maintained, processed and stored in Bulgaria, in the
applied position’s location(s), and as necessary, in secured cloud storage provided by our Third Party Services.
Regalcook is based in Bulgaria, which is considered by the European Commission to be offering an adequate level of protection for the personal information of EU Member State residents.
Regalcook affiliates and service providers that store or process your Personal Information on Regalcook’s behalf are each committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
5.2 U.S. – Swiss Safe Harbor Framework: Regalcook.com complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Regalcook.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Regalcook.com certification, please visit https://safeharbor.export.gov/swisslist.aspx.
5.3 EU-U.S. Privacy Shield : Regalcook.com participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Regalcook.com is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov]
Regalcook.com is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Regalcook.com complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Regalcook.com is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, Regalcook.com may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Upon request Regalcook will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your pe